cooking up the offense like he's cooking ravioli

I have been reading The World is Flat on and off for quite a while now and recently read about all the amazing things UPS can do. This morning I experienced it first hand. Rachel ordered a belt from J. Crew last week and had it shipped to our apartment. We have been at work in the afternoon on their first two attempts to deliver. We only get three chances and then it gets sent back to the sender (after a brief holding period somewhere in KC – I’ve been once and don’t want to go back). So I called, talked to a nice lady (probably in India – another thing I learned from the book) and they are now shipping it to Rachel’s parents’ house and it will be there Tuesday. Amazing.